COMPUTER PROBLEM REPORT FORM
1. Describe your problem:
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2. Now, describe your problem accurately:
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3. Speculate wildly about the cause of the problem:
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4. Problem Severity:
a. Minor __
b. Minor __
c. Minor __
d. Trivial __

5. Nature of the problem:
a. Locked up __
b. Frozen __
c. Hung __
d. Strange Smell __

6. Is your computer plugged in? Yes __ No __

7. Is it turned on? Yes __ No __

8. Have you tried to fix it yourself? Yes __ No __

9. Have you made it worse? Yes __ Yes __

10. Has a friend who "Knows all about computers" tried to fix it for you? Yes __ No __

11. Did they make it even worse? Yes __ Yes __

12. Have you read the manual? Yes __ No __

13. Are you sure you've read the manual? Maybe __ No __

14. Are you absolutely certain that you've read the manual? No__ No __

15. If you have read the manual, do you think that you understood it? Yes__ No__

16. If "yes," then explain why you can't fix the problem yourself:
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17. What were you doing with your computer at the time the problem occurred?
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18. If you answered "nothing" then explain why you were logged in:
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19. Are you sure that you aren't imagining the problem? Yes__ No__

20. Does the clock on your VCR at home blink 12:00? Yes__ No__ What's a VCR?__

21. Do you own a copy of "PCs for Dummies?" Yes__ No__

22. Are there any independent witnesses to the problem? Yes__ No__

23. Do you have any electronic products that DO work? Yes__ No__

24. Is there anyone else that you want to blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ No__

27. Can you find something else to do instead of bothering me with this problem? Yes__ Yes__ YES__